Meet Our People
There are many reasons to work at the American Diabetes Association. The most powerful include our opportunities, our environment, our benefits, and our culture. There is a distinct difference in knowing that at the end of the day, your work affects the well-being of millions of people and their families.
Our employees are as special as the cause they serve. They are passionate about what they do — and about where they work.
Here are a few of their stories:
Paula Williams - Financial Services Division
"I started working at the American Diabetes Association in 2002 as a temporary employee. Presently I am a Senior Manager in the Business Support Services Department in the Financial Services Division. I am proud to be part of such a dedicated team who work hard daily to support the cause for a cure."
Rosh Marghzari - Financial Services Division
"I started working at the American Diabetes Association as a temporary employee in the fulfillment department and after 8 months I was promoted from within. I now work in the Accounting Services Department as a Specialist. I love working at the American Diabetes Association because I have family members who have been affected by this disease and this is my way of giving back."
Financial Service Center
The Association's Financial Service Center serves as the financial hub for the association. All of the financial operations, including donor and event data processing, Community Walk/Tour de Cure kit distribution, bank deposits and support for the Association's donor system all happen in the Service Center.
Service Center employees must be accurate, methodical, and team players to be successful. Despite its growth since its inception in January of 2002, the close-knit, team oriented culture established in the early days is still prevalent.
Proof of our success is in our employees, many of whom have been with the Association for years. Kevin Woods, now Managing Director of the Service Center, began his Association career as an Accounts Payable Assistant in 1993. Kevin served as the regional controller in North Carolina before moving back to Virginia to oversee the implementation of shared services at the Home Office.
Jimmy Rhodes, Director of Customer & Data Services, has been with the Association since 2002, beginning his career as a temporary data entry clerk. He now leads the Data Services and Customer Service Department.
Sixty-five percent of our management team members were brought up through the ranks of the Association.
Center for Information and Community Support (CICS)
The Association's Center for Information and Community Support's (CICS) core activity is a nationwide diabetes information and referral service available through our toll-free number (1-800 Diabetes or 1-800-342-2383) from 8:30 a.m. to 8:00 p.m. ET, Monday through Friday.
Representatives answer general questions on diabetes via phone, chat, email, mail or fax in a prompt, accurate, courteous and caring manner from anyone who requires any kind of information about or related to diabetes.
Representatives also support our professional membership and magazine subscribers.
CICS handles more than 15,000 contacts and sends over 4,500 diabetes information packets each month.
CICS has a history of promoting from within. Most of the current management team for the call center are former phone representatives. The call center also serves as an entry point to many other Association positions of responsibility outside of the CICS.
Both the Service Center and CICS are immensely proud of their staff diversity. Between the two groups, they represent a myriad of different backgrounds and religions, and speak 6 languages other than English. They embrace that diversity as a part of who they are.
Diabetes does not pick and choose who it affects. It can affect everyone. Diversity is not just a strength, it is critical to serving the community and everyone affected by diabetes.