About Us

Representatives at the Center for Information and Community Support (1-800-DIABETES) are your personal guides to information on diabetes, as well as American Diabetes Association programs and events. Over the last year, more than 300,000 people contacted us with questions and concerns, or to seek support or direction regarding diabetes and its management.

In addition to offering brochures/pamphlets on a variety of diabetes topics, your representative can also:

• refer you to an Association-recognized provider/education seminar in your area;
• assist in connecting you with the appropriate local resources in your area;
• assist people who face discrimination based on diabetes;
• inform you of local Association events and programs, and volunteer opportunities;
• process your personal donation or contribution.

At the core of providing this excellent service are highly-trained, dedicated personnel, who answer your non-medical questions in English or Spanish. In addition, a language interpreter service is available for any language.

Hours of Operation

Our hours of operation are Monday - Friday, 8:30 a.m. - 8:00 p.m. EST. But you can always obtain basic information through our live answering service available 24 hours a day, 7 days a week.

Chat With Us

By clicking on the Questions? Chat with Us button

(located in the upper right-hand corner of this page), you’ll be instantly connected to a representative for a text-only chat (similar to instant messaging). We are here to serve you Monday through Friday 8:30 a.m. to 5:00 p.m. EST.

Chat is not available if you are using a mobile device.

Email Us

You may reach us by email in English to AskADA@diabetes.org or in Spanish to Preguntas@diabetes.org.

Find out more about the American Diabetes Association.