Diabetes-Related Questions

We have created multiple channels to allow you to ask us your diabetes-related questions.

Submit a Question Online

For diabetes-related questions or to request a diabetes information packet, please email us at askada@diabetes.org

Call Us

You can also call our Center for Information (CI) at 1-800-DIABETES (1-800-342-2383). Our hours of operation are Monday - Friday, 9:00 a.m. - 7:00 p.m. M-F ET.

NOTE: Our Diabetes Information Representatives cannot perform diagnosis or recommend medical treatment. They are able to provide general information about diabetes and its management.

Chat With Us

By clicking on the Chat Online button (located in the right column of this page), you'll be instantly connected to a representative for a text-only chat (similar to instant messaging). We are available to chat with you Monday through Friday 9:00 a.m. to 7:00 p.m. ET.

Search Our Site

Every page of our site includes a search box that you can use just like to Google to find answers to your question. If you still can't find the infformation you are looking for, try one of these other methods for getting your question answered.

Write to Us

If you prefer to mail us a letter, send it to:

American Diabetes Association
ATTN: Center for Information
2451 Crystal Drive, Suite 900
Arlington, VA 22202

  • Last Reviewed: June 12, 2015
  • Last Edited: September 5, 2018