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Commonly Asked Questions about Health Insurance


  1. What diabetes benefits are available under my health insurance policy?

  2. What is a pre-existing condition exclusion period?

  3. Can I be turned down for health insurance because of my diabetes?

  4. I cannot afford my test strips. What should I do?

  5. My child has diabetes and does not have health insurance. What can I do?

  6. I am recently unemployed and have lost my job-based health insurance coverage. What can I do?

  7. I am disabled and cannot work. How can I get health insurance?

  8. Are there legal protections available to people with diabetes when they have trouble obtaining health insurance for diabetes needs?

  9. I have been out of work for a long period of time. Is there any way that I can get health insurance benefits?

  10. What is a high-risk pool?

  11. I cannot see my doctor because I cannot afford to pay for office visits. What can I do?

  12. How do I apply for Medicaid?

  13. My child has diabetes and is being kicked off of my job-based health insurance policy because she no longer qualifies as a dependent. Are there any options available to her?

  14. I am over 65 years old and am eligible for Medicare. What diabetes benefits are available to me?


1. What diabetes benefits are available under my health insurance policy?

Thanks in part to the American Diabetes Association:

  • 46 states require diabetes education, equipment and supply coverage in their state-regulated plans. States without: Alabama, Idaho, Ohio and North Dakota.

  • Congress has enacted provisions requiring Medicare to cover diabetes education, medical nutrition therapy, blood-glucose monitoring supplies, insulin pumps and supplies associated with the use of an insulin pump.

The level of coverage for diabetes benefits varies from policy to policy. In the case of the individual and small group markets, 46 states have laws requiring comprehensive coverage of diabetes supplies, services and medications. Medicare is required by law to cover blood glucose monitoring supplies, insulin pumps and diabetes education services; but the program does not cover oral medications, insulin, or syringes for most seniors in America. The Medicaid program covers or reimburses for most diabetes medications but the program does not always cover diabetes education services or insulin pumps. With regard to large group and special policies, employers have the option to cover specific needs within a policy.

2. What is a pre-existing condition exclusion period?

A pre-existing condition exclusion period is a period of time during which your insurer is not obligated to pay claims related to your pre-existing condition.

A pre-existing condition is a medical condition for which medical advice, diagnosis, care, or treatment was recommended or received within the 6-month period before your enrollment date in an employer’s group health plan.

If you had a medical condition in the past, but have not received any medical advice, diagnosis, care or treatment (or any recommendation to seek such care) within the 6 months prior to your enrollment date in the plan, your old condition cannot be considered a pre-existing condition. Moreover, pregnancy cannot ever be considered a pre-existing condition under employer-sponsored group health plans.

Your enrollment date is your first day of coverage, or if there is a waiting period to get into the plan, the first day of the waiting period.

If you are in an employer-sponsored group health plan, your plan must notify you if it has a pre-existing condition exclusion period (and can only exclude coverage for a pre-existing condition after you have been notified). The plan must also notify you of your right to show that you have prior creditable coverage to reduce the pre-existing condition exclusion period.

In most states, the rules governing pre-existing condition exclusion periods for individual health insurance policies are very different from group health plan rules.

In most states, individual insurance policies can turn you down for coverage altogether if you have a pre-existing condition. Or, your policy might permanently exclude your pre-existing condition. For more information about pre-existing condition exclusion periods, please refer to your state consumer guide.


3. Can I be turned down for health insurance because of my diabetes?

Employer sponsored group health insurance plans are not allowed to turn you down based on your health status. Some employers require newly hired employees to take and pass a physical exam (or to fill out a health questionnaire) before enrolling in health coverage.

Individual health insurance policies, however, are not subject to the same consumer protections. The individual health insurance market in most states is characterized by "medical underwriting." That is, insurers in this market decide whether to sell coverage (and if so, what benefits to offer and what premium to charge) based on the health status, prior medical history, age, gender, and other characteristics of applicants. Diabetes is a condition for which most medical underwriters will automatically deny coverage. However, this is not true in all states.

For example, in a few states, medical underwriting is illegal. In others, only certain residents must be sold individual health insurance policies. Still other states designate one or more insurance companies (usually Blue Cross Blue Shield) as "insurers of last resort" who cannot turn individuals down for coverage based on their health status. For more information on individual policies in your state, please visit the Georgetown University Health Policy Institute’s Web site for a health insurance consumer guide for your state.

In most states, all private insurers in the individual market can medically underwrite coverage at least some of the time. Many (though not all) of these states establish high-risk pools that offer coverage to certain "uninsurable" individuals whom private insurers turn down.

Additionally, a federal law, called HIPAA, requires private insurers to guarantee coverage to qualified individuals (known as "federally eligible individuals") who are leaving group health plan coverage and meet certain requirements. For more information about your rights, please refer to your state consumer guide.


4. I cannot afford my test strips. What should I do?

People without health insurance can check with a local community center or clinic to see if they can obtain free or reduced-cost test strips. Unfortunately, the ADA is not aware of any manufacturer that offers a compassionate use program for test strips.

People with health insurance that does not adequately cover test strips have fewer options. Different pharmacies have test strips available at varying prices, so shopping around for the lowest cost will help those individuals whose policies cover a percentage of the cost.


5. My child has diabetes and does not have health insurance. What can I do?

If you have health insurance coverage, you should first check and see if your child can qualify as a dependent on your plan or policy.

Some states have specific definitions of who qualifies as a dependent under a health insurance policy. For example, sometimes, states have specific rules defining the dependent status of stepchildren, disabled children, grandchildren, or domestic partners. Consult your state insurance regulator. If no state law defines dependent, you will have to consult the terms of your insurance policy.

Please note that neither employer-sponsored health insurance plans nor individual health insurance policies are required to offer dependent coverage to your spouse, children or domestic partner.

If you are unable to obtain dependent coverage for your child, check with your state's Department of Insurance. All 50 states and the District of Columbia have a children's health insurance program for low-income individuals called S-CHIP.

Many states also have a high-risk pool that your child may be eligible for if he or she cannot qualify for other health insurance options, including your state’s children’s health insurance program because of their health status.


6. I am recently unemployed and have lost my job-based health insurance coverage. What can I do?

If you were covered under a group health plan that was sponsored by an employer with 20 or more workers, you are probably eligible for COBRA continuation coverage. COBRA gives you the right to continue under your former group health plan for limited time, but you must pay the entire premium (employer and employee share). At least one state offers COBRA premium subsidies.

If you were covered under a group health plan that was sponsored by an employer with less than 20 workers, you may also be qualified for continuation coverage through a state program. Contact your state's Department of Insurance to see if you have state-based continuation coverage rights.

You also might be a HIPAA-eligible individual. If you have been continuously covered (under one plan or a series of plans) for at least 18 months before you lost your job-based coverage, and if you elected and exhausted any COBRA or state continuation coverage for which you were eligible, there are health coverage options for you in your state that will not turn you down or impose a pre-existing condition exclusion period. However, depending on where you live, there might or might not be a limit on what you can be charged for this coverage.

Finally, if foreign competition and imports were a reason contributing to your layoff, you might be eligible for Trade Adjustment Assistance (TAA) benefits, including subsidies for qualified health insurance.


7. I am disabled and cannot work. How can I get health insurance?

Social Security administers two programs for permanently disabled workers. Each is linked to a federal health insurance program:

Social Security Disability Insurance (SSDI) and Medicare
The SSDI program requires that you have paid Social Security payroll taxes during at least 40 quarters over the course of your career and provides monthly income based on your total payroll tax contributions. To be approved for SSDI, you must not be working (or you must earn less than $800 gross per month) and be determined to be unable to do your current job or any other job. Get more information on Social Security Disability Insurance.

Two years after first receiving SSDI benefits, SSDI recipients are automatically eligible for Medicare. Medicare consists of two parts. Part A benefits cover hospitalization and some other care associated with a hospital stay. Part B covers physician services and some other care.

If you are low-income and meet certain financial requirements in your state, Medicaid will pay for some or all of your health care expenses not paid by Medicare.

Some people choose to purchase one of 10 supplemental policies called Medigap. Medigap offerings and premiums vary by state and by policy. To avoid paying a higher premium, you must purchase a Medigap policy within six months of enrolling in Medicare Part B.

For more information about supplemental insurance offerings in your state, consult:

The State Health Insurance Assistance Program operating in your area. Telephone numbers may be found at the back of the Medicare & You handbook.

Guide to Health Insurance for People with Medicare: Choosing a Medigap Policy.
Request the free federal publication by choosing "publications," or call 1-800-MEDICARE (1-800-633-4227) and select option "4."

Supplemental Security Income program (SSI) and Medicaid
The SSI program provides income (up to $552 per month in most states) for very low-income individuals with fewer than $2,000 in assets. Individuals with disabilities are among the groups who can qualify for SSI. As with SSDI, you have to be permanently unable to work.

If you are receiving SSI and do not have private health insurance, you are eligible for Medicaid coverage. However, you must separately enroll through your state's Medicaid or Medical Assistance office. Get more information on Supplemental Security Income.


8. Are there legal protections available to people with diabetes when they have trouble obtaining health insurance for diabetes needs?

It depends upon the type of policy purchased. In 46 states, small and individual market health insurance policies must cover diabetes supplies, services and medications. If this type of a plan is not providing coverage for necessary items, the enrollee should immediately file a complaint with the insurance commissioner in his or her state to obtain coverage for the needed items. Large and special group policyholders should check with their benefits manager to file an appeal for denied coverage. Enrollees in large and special classes of insurance may have difficulty obtaining coverage for the items in question as each type of policy can determine levels of diabetes coverage to provide. Medicare and Medicaid have defined benefits packages. Enrollees in these programs should check with their program administrators (e.g., Social Security Administration, Department of Health) to determine available benefits. Enrollees in any type of health plan can also contact the American Diabetes Association for assistance at 800-DIABETES (342-2383).


9. I have been out of work for a long period of time. Is there any way that I can get health insurance benefits?

If it has been longer than 63 days since losing health insurance coverage, you may be eligible for a guaranteed issue individual policy. Health insurance companies in some states require policies to be offered to all people, regardless of their health status. To find out if your state has guaranteed issue policies, please contact the office of your state insurance commissioner.

Additionally, your state may operate a high-risk pool for persons who are ineligible for health insurance through job-based coverage, continuation coverage such as COBRA, or an individual policy. Please refer to the FAQ "What is a high risk pool" below for information on high-risk pools that may operate in your state.

Finally, if you are unable to access or afford health insurance options that may be available in your state, please refer to the FAQ "I cannot afford to pay for office visits to see my doctor. What can I do?" below. While it is not health insurance, there may be local free or low-cost clinics in your area where you can access primary medical care.

If it has been less than 63 days since losing your health insurance coverage, please refer to the FAQ "I am recently unemployed and have lost my job-based health insurance coverage," which will outline options that may be available to you.


10. What is a high-risk pool?

Thirty states have established government programs called "high-risk pools" that offer health insurance coverage to "uninsurable" residents whom private insurers might turn down because of their health status.

High-risk pools typically offer coverage similar to that sold by private insurers. However, in some states, high-risk pool benefits are limited. For example, these programs might impose high deductibles or limit coverage for certain services such as mental health care, laboratory services, maternity care, or even diabetes supplies.

High-risk pool premiums are always more expensive than coverage sold by private insurers. In most state high-risk pools, premiums are 1.5 to 2 times higher than those charged by private insurance companies. In addition, all state high-risk pools adjust premiums for age. This makes coverage especially expensive for people in their 50s or early 60s.

Some high-risk pools offer Medicare supplemental coverage for uninsurable residents enrolled in Medicare. In other states, being enrolled in Medicare disqualifies you from eligibility for the high-risk pool. Find out if there is a high-risk pool in your state.


11. I cannot see my doctor because I cannot afford to pay for office visits. What can I do?

Many times, doctors are willing to work with patients who are unable to afford the cost of their office visits when they are uninsured. Ask your doctor if she/he may be willing to put you on a payment plan so that you can continue to receive important diabetes care even if you cannot afford office visits at the time of service.

If your doctor is unable to see you because you cannot pay for office visits, there are many free or low-cost health clinics that operate across the country.

Another option to consider is seeing a physician for your diabetes treatment needs who is affiliated with a hospital. Most hospitals will provide financial assistance to people who cannot afford visits to a doctor. If you believe that you have difficulty affording your physician visits and the physician is affiliated with a hospital, ask to speak with a financial advisor based in the hospital. Mention to the financial advisor that you require assistance with paying for your medical care. Some hospitals refer to this care as either free care or compassionate care.

12. How do I apply for Medicaid?

Please refer to the links below to determine where to apply for Medicaid in your state. Medicaid is a federal-state program that covers low-income people and children who meet income eligibility and categorical requirements. It is also the source of coverage for people on SSI. People also become eligible for Medicaid in some states when their medical bills are so great that they "spend-down" enough to meet certain income eligibility standards. While some states’ programs are expansive, as a general matter, in most states the income eligibility levels for adults and children are extremely low.

13. My child has diabetes and is being kicked off of my job-based health insurance policy because she no longer qualifies as a dependent. Are there any options available to her?

Yes, you do have options available. First, if it has been less than 63 days since your child lost employer-sponsored coverage and you are insured through a company employing more than 20 people, your child should be eligible for COBRA coverage. COBRA permits some employees and their dependents, in some circumstances, to continue on an employer’s group health plan even after coverage would otherwise end.

Second, if you worked for an employer with less than 20 employees your child may be eligible for state continuation coverage. State continuation coverage refers to a right, enacted in 41 states, for some employees and/or their dependents that have lost job-based health insurance to continue existing group health insurance.

Third, in many states, your child has a right, when leaving a fully insured group health plan, to convert their coverage to an individual policy. This is called conversion coverage. To qualify for a conversion policy in most states, your child must have had a certain amount of time during which they were covered under a group policy such as a parent’s job-based coverage or COBRA. Contact the office of your state insurance commissioner for more information.

Fourth, no matter how long it has been since your child lost health insurance coverage, they may be eligible for a guaranteed-issue individual policy. Health insurance companies in some states require policies to be offered to all people, regardless of their health status. To find out if your state has guaranteed-issue policies, please contact the office of your state insurance commissioner.

Finally, your state may have a high-risk pool that your child can purchase an individual policy through. Please refer to the FAQ "What is a high risk pool" for information on high-risk pools that may operate in your state.


14. I am over 65 years old and am eligible for Medicare. What diabetes benefits are available to me?

All American citizens over age 65, the disabled, and individuals with end-stage renal disease who purchase Medicare Part B coverage and/or Medicare managed care policies are eligible for the following:

Blood glucose testing supplies
Blood glucose monitors
Blood glucose test strips
Lancets
Spring loaded lancet devices
Glucose control solution for calibrating meters

However, some limitations apply, including:

  • All patients with diabetes are entitled, upon receipt of a physician’s prescription, to a blood glucose monitor for the life of the monitor.
  • Patients treated with insulin are eligible for 100 blood glucose test strips and 100 lancets per month.
  • Patients not treated with insulin are eligible for up to 100 test strips and 100 lancets every 3 months.
  • Physicians may prescribe more test strips, but they must document their patients’ need for additional testing supplies in writing. A physician must renew documentation of this need every six months.

In order to receive coverage for blood glucose test strips and related supplies, a prescription must be written by a physician. This prescription must meet the following guidelines:

  • The prescription must be renewed every six months.
  • The prescription must clearly document the number of strips and lancets to dispense.
  • The prescription must document whether or not the patient uses insulin to manage diabetes.
  • The frequency with which the patient should monitor their blood glucose level or use the supplies must be clearly identified. NOTE: This point is extremely important as Medicare will not accept prescriptions that state monitoring should occur or supplies should be used "as needed."

Insulin Pumps and Supplies for Use with a Pump


Medicare now covers insulin pumps, single and multiple use medical supplies for use with a pump, and insulin for insulin pump users. Medicare restricts coverage for insulin pumps and related supplies to enrollees who use insulin to manage their diabetes. Furthermore, Medicare limits use of pumps to those who have results on a medical test known as a c-peptide test that is within a certain range. Patients must obtain a prescription from their physician for the pump and its supplies and must also go through a diabetes education program in order for Medicare to cover the pump and its related supplies.

Diabetes Education & Medical Nutrition Therapy

Medicare now covers diabetes education services, also known as self-management training and medical nutrition therapy for enrollees with diabetes. Upon the diagnosis of diabetes, or one-time as an enrollee in the Medicare program, a Medicare enrollee is entitled to receive 10 hours of diabetes education. When prescribed by a physician and provided by an appropriately recognized healthcare provider or program, this education will usually occur in a group setting. After this initial training and when prescribed by a physician, a patient can receive up to 2 hours of additional training each year. A physician can also order medical nutrition therapy for a patient with diabetes. A physician can order up to 3 hours of medical nutrition therapy for a patient with diabetes in the first year of diagnosis and 2 hours a year in subsequent years.

Co-pays and Deductibles

Deductibles and co-pays for an enrollee's Medicare Part B policy will often apply to the described benefits. The deductibles generally require an enrollee to pay for the first $100 of care purchased in a calendar year. After reaching the deductible, a Medicare enrollee is typically required to pay 20% of all charges for items and services while Medicare pays the remaining 80%. Patients with Medigap, other forms of supplemental insurance including Medicaid or those enrolling in a Medicare HMO are generally not responsible for these deductibles and co-pays. Supplemental policies like these typically cover the usual Medicare Part B deductibles and co-pays within the parameters of the supplemental policy’s insurance program.

You can access Medicare or call 1-800-638-6833 for more information about Medicare coverage.

A portion of this information was drawn from "Health Insurance Resource Manual" prepared for the American Diabetes Association by Georgetown University’s Health Policy Institute, ©2003, Georgetown University. All rights reserved.

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